At Brick Hotel, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or stay at our hotel located in Roma Norte, Mexico.
1. Information We Collect
We may collect the following types of personal data:
Personal Identification Information Name, email address, phone number, and mailing address.
Booking Details: Reservation dates, room preferences, and special requests.
Payment Information: Credit card details and billing information (processed securely).
Technical Information: IP address, browser type, and cookies to enhance user experience.
Communication History: Emails, feedback, and correspondence with our team.
2. How We Use Your Information
We use your personal data to:
Process bookings and reservations.
Personalize your stay and enhance customer service.
Send booking confirmations, updates, and promotional offers.
Improve our website's functionality and user experience.
Comply with legal obligations and hotel regulations.
3. Data Sharing and Disclosure
We may share your information with:
Service Providers:Third-party vendors for payment processing, marketing, and IT support.
Legal Authorities: If required by law or to protect our rights.
We do not sell your personal data to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies to:
Enhance site navigation and user experience.
Analyze website traffic and usage patterns.
You can manage your cookie preferences through your browser settings.
5. Security of Your Information
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, or disclosure.
6. Your Data Protection Rights (Derechos ARCO)
In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) in Mexico, you have the following rights:
Access: You may request information on how your personal data is being used.
Rectification: You may request corrections to any inaccurate or outdated data.
Cancellation: You may request the deletion of your data, subject to legal and contractual obligations.
Opposition: You may object to the use of your personal data for specific purposes, such as marketing.
To exercise your Derechos ARCO, please contact us at info@brickhotel.com.mx with the subject "ARCO Rights Request" and provide a copy of your identification.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@brickhotel.com.mx
Phone: +52 55 9155 7610
Address: C. Orizaba 95, Roma Nte., Cuauhtémoc, 06700 Cuauhtémoc, CDMX.
By accessing our website and making a reservation, you agree to the following terms and conditions.
Reservations and Bookings
Reservations are subject to availability and confirmation.
A valid credit card is required to secure the booking.
Special requests (e.g., late check-out, room preferences) are subject to availability but not guaranteed.
Payment and Cancellation Policy
Payment: A full payment or deposit may be required at the time of booking.
Cancellation Policy: Free cancellation is available up to 60 days before arrival, except for reservations during October, November, December, January, and February (high season). Late cancellations or no-shows will be subject to charges as specified at the time of booking.
Refunds: No refunds will be issued under any circumstances.
4. Check-In and Check-Out
Check-In Time: 3:00 PM | Check-Out Time: 12:00 PM
Early check-in and late check-out are subject to availability and may incur additional charges.
Hotel Rules and Regulations
Guests are responsible for any damage caused during their stay.
Smoking is strictly prohibited in all indoor areas.
Pets are not allowed, except in Terraza Orizaba as per the hotel's pet policy. Only service dogs with authenticated documentation are permitted.
Brick Hotel is not responsible for the loss of any items not secured in the in-room safe.
Guests must be 12 years or older and always accompanied by an adult.
6. Liability and Disclaimer
Brick Hotel is not responsible for any loss, damage, or injury incurred during your stay, except as required by law.
While we strive for accuracy, we do not guarantee the completeness or reliability of the information on our website.
7. Intellectual Property Rights
All content on our website, including text, images, and logos, is the property of Brick Hotel. Unauthorized use is prohibited.
8. Governing Law
These Terms & Conditions are governed by the laws of Mexico. Any disputes will be resolved in the competent courts of Mexico City.
9. Changes to Terms & Conditions
Brick Hotel reserves the right to amend these Terms & Conditions at any time. The latest version will be posted on our website.
10. Contact Us
For any inquiries related to these Terms & Conditions, please contact us at:
Phone: #5255915 telcom.mx